Help with email: setup, recovery and transfer
Email that doesn't arrive or only works on one device? We fix it. DOK Computers visits you at home in Rotterdam and sets up your email properly. After that you'll see the same messages on your computer, phone and tablet.
Email problems we often solve
- Messages don't arrive or aren't sent
- Outlook or Mail keeps asking for the password
- You've lost the password and can't get into your account
- The mailbox is full
- Lots of spam or fake email is coming in
- Email works on the computer, but not on the phone
Switching without losing your email
When switching to another internet provider, your old email address from, for example, Ziggo or KPN often expires. We help you get an address you can always keep, such as Gmail or Outlook. We transfer your old messages and contacts and set up forwarding.
We also help pass on your new address to the most important organisations.
Recognising fake email and phishing
An email from "the bank" or "the tax office" asking for details is almost always fake. Using your own inbox, we show you what to look out for. We also tighten the spam filter.
Think you've clicked a wrong link? Call us quickly. We check your account and change the passwords together.
What does email help cost?
You pay €12.50 per 15 minutes, including VAT, with a minimum of 30 minutes.
The call-out fee within Rotterdam is €10.
Many email problems are solved within half an hour to an hour.
Real-life example
A customer switches provider and as a result loses an email address used for twenty years. We create a new address, transfer all messages and contacts and set it up on the laptop and phone. After about an hour and a half everything works and old emails are forwarded.